This independent survey was carried out for Subex Azure by Analysys for the 5th consecutive year. This year the survey findings are based on responses from 96 operators from around the world:
Average revenue leakage has increased dramatically from 12.1% to 13.6% of turnover
Operators’ beliefs about what is an ‘acceptable’ amount of revenue loss has risen to 1.8% from 1.1% last year
The increases in revenue leakage are predominantly due to external fraud, internal fraud and fraud by other operators
Average fraud losses have grown to 4.5% this year from 2.9% of turnover last year
In this year’s survey, they specifically asked about the impact of convergence. They found that increased network convergence means that more revenue assurance managers have responsibilities for both fixed and mobile networks
One final trend is that the mid-size operators (between 100k – 1m subscribers) tend to lose the most revenue. Smaller operators tend to have simple products and processes which result in lower losses, whilst large operators have the resources to approach the problems systematically.
Link: Download the report here
Source: Subex Azure Operator Attitudes to Revenue Management Survey 2007
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